Refund policy
Naked Mind Rodeo — Return & Refund Policy
We take great pride in the craftsmanship and quality of every product we offer. Each item is thoroughly inspected and carefully packaged prior to shipment to ensure it reaches you in excellent condition.
We want you to love your gear, which is why we now accept returns and exchanges under the following guidelines:
Standard Returns & Exchanges
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Process: Please contact our support team to initiate a return or exchange. [Optional: Note here if the customer or your brand covers the return shipping label cost].
Damaged or Defective Items
In the rare event that your item arrives damaged from transit, we sincerely apologize for the inconvenience. To make it right, we kindly ask that you contact us within 7 days of receiving your order with the following details:
- Your order number
- Clear photographs showing the damage to the item and the condition of the packaging (please do not throw away your packaging until the issue is resolved)
Upon confirmation, we will promptly arrange for a replacement or a full refund, depending on current product availability.
Our Commitment to You
We are committed to maintaining a relationship of trust and respect with every customer. Every item we receive from our manufacturers is thoroughly inspected both during the manufacturing phase and right before we hand-pack and direct-ship it to you. Feel confident ordering with us knowing you are getting the best possible product experience.
Thank you for your support, time, and understanding.